Changes 4 Life Privacy Policy

This website is operated by Changes 4 Life.

We take your privacy seriously therefore please read this policy as it contains important information about us and:

the personal information we collect about you, our users what we do with your information, and who your information may be shared with

Who we are

Changes 4 Life (‘we’ or ‘us’) is a ‘data controller’ for the purposes of the Data Protection Regulation (EU) 2016/679, (ie we are responsible for, and control the processing of your personal information).

Information we collect

a) Personal information you provide to us. We collect the following personal information that you provide to us:

Name Email address Phone number An example of when we collect this information is: When requesting further information regarding our services

b) Personal information you provide about third parties. If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf

How we use the information we collect

We collect information about our users for the following purposes: To identify and communicate with you in order to answer your request and manage any subsequent interaction with you in the delivery of our services.

Who your information may be shared with

We may share your information with: Law enforcement agencies in connection with any investigation to help prevent unlawful activity or risk to others. We will always advise you first if we are required to share your information.

Keeping your information secure

We will use technological and organisational measures to keep your information secure. We will use all reasonable efforts to secure your personal data, however in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal details that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?

1 Right to request a copy of your information. You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

email, call or write to us (using the contact details below) let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information you want a copy of, including any account or reference numbers, if you have them We may ask you to pay a fee before sending this information to you.

2 Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please: contact us using the contact details below let us have enough information to identify you and let us know the information that is incorrect and what it should be replaced with

3 Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please: email, call or write to us (using the contact details below) let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the changes 4 life privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by: e-mail: post: Reids, Springwood Lane, Burghfiled Common, Reading, RG7 3DS or telephone: 01183 765548